The West African Examinations Council (WAEC) on Thursday said that the delay in responding to candidates’ enquiries would soon fade away, with the inauguration of its Customer Service Centre in Lagos.
Dr Charles Eguridu, WAEC’s Head, National Office (HNO), gave the assurance at the inauguration of the centre, which was donated by Media Concept International Ltd.
According to him, the centre will facilitate easy interaction between staff members of WAEC and the candidates.
“Let me sincerely thank Media Concepts International Ltd for the construction and furnishing of this centre. I want to emphasise here that the council did not contribute anything to this project.
“And this is a clear indication of a service provider building support for an efficient and effective service delivery, especially in the area of customer service. I wish to encourage the private sector to partner with us in the spirit of public-private-partnership, and to invest in ICT development and innovation.
“This will increase service delivery to our stakeholders and enhance the quality of our service on another hand,’’ he said.
Eguridu said that the facility comprised offices, enquiries desk, toilet facilities, and a waiting area, equipped with computer and Internet services.
The WAEC official said the current management would continue to support innovation and creativity, by evolving policies that would ensure an enabling environment for enhanced private sector investment.
“The good news is that the council is in the process of replicating this project in all our zonal offices throughout the country.”
Earlier, the Managing Director, Media Concepts International Ltd, Mr Babatope Agbeyo, said the donated facility was part of their corporate social responsibility.
He said the gesture was geared toward promoting positive social and infrastructural change among the clientele.
Agbeyo said his outfit was committed to helping clients succeed in their endeavours, by making their dreams a reality.
“Our objective for constructing and furnishing this centre is to help the council to achieve its overall customer relationship management strategy, which is in synchrony with WAEC’s strategic plan. The centre is a genuine demonstration of the council’s resilience in resolving candidates’ complaints timely, irrespective of their geographical location.
“It further enhances the existing cordial relationship and trust between the council and the candidates,’’ Agbeyo said.
He said that WAEC was not just Africa’s foremost leading examination body, but an internationally recognised institution, with up- to- date ICT facilities.
According to him, these facilities are deployed for the conduct and administration of examinations and the issuance of its certificates.