THE word ‘love’ doesn’t usually come up in conversation when talking about Nigerian banks.
In some circles banks are simply a necessary evil. Customers begrudgingly trade off paying fees and charges to ensure their money remains relatively safe and sound.
In other circles banks can be like a rich and well-connected uncle who has the money and power to support you so you to get that house, car, holiday, education or job.
Banks are also making life easier with innovative new mobile banking apps.
Although you would think most Nigerians would say the bank they are with is the best, it appears that is not the case.
According to research compiled by the Nigeria Annual Banking Survey, a large percentage of respondents weren’t happy with their current bank, opting to select other banks as the ‘best’.
An overwhelming majority of respondents said that Guaranty Trust Bank was the best even though they banked with other institutions.
However, some of the results from the survey will shock you, with some of the so-called top banks floundering down the bottom of the satisfaction ranks.
When asked ‘what bank do you think is the best bank in Nigeria’, this is how the country responded.
1. Guaranty Trust Bank
2. First Bank Nigeria
3. Zenith Bank
4. Diamond Bank
5. Access Bank
6. Stanbic IBTC Bank
7. Union Bank of Nigeria
8. United Bank for Africa
9. Standard Chartered Bank
10. Ecobank Nigeria
11. First City Monument Bank
12. Fidelity Bank
13. Skye Bank
14. Wema Bank
15. Sterling Bank
16. Heritage Bank (headed by MD Ifie Sekibo)
17. Unity Bank
*Banks that recorded zero were not included.