Passengers of Medview Airline whose baggages were left behind in London recently got them back courtesy of the airline yesterday.
In addition, the Management of the airline offered compensation to the affected passengers in form of travel coupons for their next travel plans.
The Medview Airline passengers’ ordeal started on December 19, 2016 when London’s Gatwick Airport closed the main runway for maintenance and asked the airline to use the shorter runway, and since the aircraft load was heavier than the shorter runway, the affected baggage was offloaded.
In a statement, the airline said: “Sadly enough, owners of these baggage travelled Lagos without their bags on board.
We explored all avenues to get the baggage home on time by contacting air cargo operators and courier companies, but the earliest date given to deliver the baggage was between December 29 and 30, citing customs bottlenecks.”
According to the statement, the airline determined to alleviate the suffering of the affected passengers, secured a slot for a special flight last Saturday to airlift the baggage but was disappointed when the aircraft on getting to London, Gatwick Airport authorities said it had no capacity to screen the baggage because of holidays.
It said although the aircraft returned without the baggage and with a monumental loss to the firm, the carrier noted that its main concern had been the affected passengers.