The bank gave the assurances Friday while reacting to an inquiry by Daily Times on its services. It said that the management of the bank is concerned about customer satisfaction therefore the need to upgrade its facilities, especially as cash would be needed much during the coming Christmas and New Year period.
“We are concerned about our customers and had even written to them about the upgrade as reflected in an earlier statement. Ecobank is a peoples’ bank and we are always ensuring that customer comfort is top priority. As at today the platform has stabilized reasonably and through our communication to customers we had encouraged them to share feedback with us should they have issues in consummating their transactions,” Mr, Austen Osokpor of the Communications Department said. According to him, the Managing Director of the bank has earlier issued a statement to their customers which Mr. Akinwuntan personally signed to underscore the seriousness the bank attached to quality service delivery, adding that its customers are number one in the bank’s list of priorities.
Osokpor therefore forwarded the Managing Director’s earlier letter to customers which among other things stated announced that it has upgraded its core banking application as part of the bank’s commitment to ensuring customers receive the best service possible. “Our upgraded system has superior functionalities which will help us deliver our brand promise as the Bank of choice for convenient, reliable and affordable services to our customers.
“The new platform also promises improved performance of our digital channels as well as top range security as you carry out your transactions,” Akinwuntan stated and apologised to customers over any disruptions that they experienced during the period of the upgrade.
“During the period our ATMs, Cards, and Mobile App were available for use, however, we experienced some post migration issues which affected transfers in and out of the bank and have now been mostly resolved. I apologise for any service hitches experienced during the upgrade and appreciate our customers’ commitment and partnership with Ecobank. We value their relationship greatly and are committed to ensuring they receive the best service possible,” the bank stated.