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NCC warns mobile network operators over unsolicited message to consumers

The Nigerian Communications Commission, NCC, on Wednesday reminded mobile network operators in the country that the effective date for the compliance with its directive that they (the service operators) should dedicate a short code-2442-on their networks for use of subscribers to opt into ‘do not disturb’ database to register their numbers against unsolicited messages remains June 30, this year.

The Commission specifically warned that sanctions await non-compliance on the part of any network operator.

The Executive Vice Chairman/Chief Executive Officer of the NCC, Prof.  Umar GarbaDanbatta gave the reminder at the 77th edition of the Telecom Consumer Parliament (TCP) held at the Musa Yar’Aduacentre in Abuja.

The TCP is one of the initiatives of the NCC that brings together industry stakeholders to discuss and address key issues affecting consumers and suggest possible means of resolving them and ensuring that they ultimately obtain a good service experience.

Prof. Danbatta further disclosed that the NCC has put in place several other measures that will ensure that service providers meet the needs of the consumers in view of the importance attached to them.

According to him, “As the EVC/CEO of the NCC, I work tirelessly to put in place various strategies and policies that will enable the Commission actualise its vision of becoming a responsive, world-class communications regulatory organization that, above all, protects and empowers the consumers.

“On assumption of duties at the NCC, I unveiled my strategic vision for five years (2015-2020) in an 8-point agenda designed to promote innovation, investment, competition and consumer empowerment.

“These 8-point pillars rest on a tripod of “As”, which include Availability of service, Accessibility of Service and Affordability of service. As can be deducted, the agenda is solely directed at ensuring that the consumer is optimally satisfied with the services being provided.

“As you are probably aware by now, the Commission responded to the cries of consumers by recently issuing direction to all mobile network operators mandating them to dedicate a short code, 2442, on their networks for use by subscribers to opt-in to Do-Not-Disturb database to register their numbers against unsolicited messages.

“The effective date for compliance is 30th June, 2016. There are sanctions for non-compliance to this direction”, he said.

During the TCP, which had the title, “Hearing the Voice of Consumers”, presentations were taken from two selected consumer advocacy groups, one each representing consumers from the Northern and the Southern parts of the country.

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