The Nigerian Communications Communications (NCC) has said it is considering a review of the Key Performance Indicators (KPIs) set for the Mobile Network Operators (MNOs) on the need to improve quality of service on their networks.
NCC executive vice chairman, Prof. Umar Danbatta, stated this in Lagos at a media parley with journalists on Wednesday.
He lamented that the continued drop in service quality has really created a huge gap between consumers and the MNOs, which is “reason for some drop in subscriptions.”
Danbatta maintained that the NCC wasn’t satisfied with the quality of service offered by the Mobile Network Operators (MNOs), stressing however that there was a major improvement in the first quarter which he attributed to the sector’s contribution to the GDP.
“The commission will review the Key Performance Indicators (KPIs) set for the operators to meet, with a resolve that any of the MNOs that failed to meet up will be adequately sanctioned,” Danbatta said.
The NCC chief executive officer also said that telecoms sector contributed about N15 trillion to the Nigerian economy since the liberalisation of the industry sixteen years ago.
The industry according to the latest report from the National Bureau of Statistics (NBS), contributed nine percent to the country’s Gross Domestic Product (GDP) in quarter one of 2017.
Danbatta explained that the sector’s contribution to the country’s GDP increased from eight percent in Q4 of 2016 to nine percent in the New Year.
He noted that since his assumption of office as the EVC about 18 months ago, the industry has been adding between N1.43 Trillion and N1.45 Trillion to the economy quarterly.
Commenting on the dropped in teledensity and revenue, he said migration from 3G to 4G/LTE could be responsible as subscribers rather use WhatsApp to communicate and even make free calls.
“Consumers are moving away from high tariff services to cheaper and free services,” he pointed out.
On the quality of service offered by Mobile Network Operators (MNOs), which he admitted had not been impressive, he expressed the commission’s hope for improvement as indicated in the first quarter 2017 report.
According to him, continuing drop in service quality has really created a huge gap between consumers and the MNOs.
He argued that poor quality of service was a reason for drops in mobile subscriptions.
Commenting also on the continued drop in telephone subscriptions in the country, the NCC boss disclosed that the commission discovered that some subscribers were migrating from Third Generation (3G) to 4G/Long Term Evolution (LTE) networks.
“So they would rather use WhatsApp to communicate and even make free calls. Consumers are moving away from high tariff services to cheaper and free services,” he stated.
On his part, executive commissioner, Stakeholders Management of the commission, Mr. Sunday Dare said that the commission had already read the riot act to service providers on poor services.
Dare said that this year’s first quarter KPI result was under review, stressing that there was no deadline on improving QoS on the part of the operators but that sanctions were on the cards.
“NCC is not in the habit of giving deadlines but when we get to giving deadlines, then know that we had sounded it long enough for the operators to improve,” Dare added.