By Tony Nwakaegho
FG inaugurates N700m Contact Centre in Abuja
The Federal Government has inaugurated a N700 million Government Contact Centre in Abuja to boost ease of doing business through technological innovations and information dissemination.
Adebayo Shittu, Minister of Communications, who inaugurated the platform, said job opportunities would be created in various fields through the initiative, while the country’s economy would witness a turnaround.
“The Centre is essentially a technology-enabled multi-channel and multi-lingual platform developed to improve accessibility to government services and information by interested parties.
“This robust platform presents citizens and interested stakeholders with an avenue to obtain information on (or provide feedback to) government MDAs (Ministries, Departments, and Agencies). It also provides access to services via telephone (in Hausa, Igbo, Yoruba, English and pidgin. Other languages can be incorporated subsequently) email, chat, and social media),” the minister said.
He hinted that the Centre already had in its platform all the parastatals under the Ministry of Communications, while the Ministries of Power and Aviation have also keyed into the platforms.
All federal agencies and parastatals, the minister said, would key into the platform by the time it becomes fully operational, adding the service delivery and performances of MDAs would also be monitored through the system in conjunction with SERVICOM.