…Telcos do not touch consumers’ data – ATCON
Subscribers on Nigeria’s telecommunications networks have lamented alleged poor services rendered by telecommunications companies in Nigeria, pointing accusing fingers at them for series of questionable data depletion they experience as patrons.
Speaking on Nigeria’s premier private radio station, RayPower 100.5, which was monitored by recently, Nigerians, expressed their frustration, calling out telcos for dishonesty, adding that it was sad that relevant agencies of government had failed to protect them.
A subscriber who called in from Igando in Lagos State, and gave his name as Akinwunmi, said: ” I got a terrible experience with this network with 500 sub at 750 on my line, launched the browser, opened a new website, about 10 minutes, I got a message that my data has been exhausted.”
Another subscriber from Iyana Ipaja in Lagos, who wanted to be addressed as Jhigher, had this to say: “My sister, the network issues in Nigeria is something else. Imagine me subscribing for 1,638 Mb which is about a thousand naira and is supposed to last for one month but guess what? Everything finished in less than 24 hours. Na wa o.”
Also, from Iyana Ipaja, Lagos, Godwin said: ” Good morning. I thought I offended them o. What I meant to say is that I started from anywhere you go. I had to run to other networks and I found out that they are all the same. I now discover the meaning of anywhere I go. Now I have nowhere to go. I have out of sub o.”
Recall that the Nigerian Senate had recently summoned the management of the Nigerian Communications Commission (NCC) over the high rate of dropped calls and improper regulation of SIM cards.
The Senate President, Ahmed Lawan, had described the poor network as a menace, accusing the NCC and other relevant agencies of inefficiency. Lawan had said: “The NCC and other relevant agencies will be put to test. We feel they are inefficient and they are not doing enough.”
Dismissing the claim of subscribers, President, Association of Telecommunications Companies of Nigeria (ATCON), Mr Olusola Teniola, says the onus is on subscribers to prove their case beyond doubts, saying complaints about questionable data depletion should go to application providers. He stated that “telcos do not touch consumers’ data.”
His words: “Consumers need to provide evidence that they’ve not used their data that they claim has been depleted and approach the NCC on 622. Without such evidence, they need to find out why applications are consuming more data. All OTT applications consume data in different ways i.e. Instagram, Netflix and others are heavy consumers of data.