No fewer than 20 passengers were stranded at the Murtala Muhammad International Airport Lagos on Sunday as Asky Airline with flight number KP 25 scheduled for Accra by 1110 hours disappointed its passengers.
The disappointment was ascribed to the operational fraud tagged “over-booking.”
Trouble erupted when the airline officials ignored the helpless passengers as all efforts towards seeking the attention of the senior manager simply known as Bolaji failed.
A frustrated Canadian national, who is a professor and department head, Value Research Chain, Faculty of Process Energy, St John’s University, Newfoundland, Canada, lamented that Asky attitude has proven that the management has no regard towards customers business and feelings.
He noted that Accra was just a transit route for him, adding that the disappointment didn’t occur by accident but was planned by the operators as they knew the capacity of aircraft and went ahead to over book it.
Also, the manager, international programmes, International University, Newfoundland, Canada, MS Jinghva Nie, stated that the action was a gross violation of human right.
She said: “I regretted having something to do with Asky. Asky is a fraud. This is unexplainable and it is unacceptable. ”
Another disappointed passenger, who was on transit to Dakar, a PhD scholar, Evelyn Inofomoh, vowed to take a legal action should Asky fraudulent act attract penalties if she misses Monday presentation.
She said: “I was at the airport before before 9:00 am for my boarding pass, only to be told that the flight is overbooked.”
Officials of the airline, Chris Okoroafor and one Awe, tried to appeal to the passengers for calm when they took over the airline’s MMIA office and insisted that solution must be proffered.
The passengers, who protested at the airline’s office at the MMIA, were later rescheduled for Monday but they insisted on travelling yesterday (Sunday) in order to meet up with their appointment.
After much trouble with the airline officials, the passengers were taken to other airlines to secure seats for some of them them to travel.